Frequently Asked Questions

1. How do I choose the right bed size for my dog?

Each product page includes a detailed size guide. We recommend measuring your dog while lying down and adding around 15–20 cm of space. Not sure? Just message us — we’ll be happy to help!

2. Are your products suitable for puppies?

Yes! Our beds and accessories are safe, soft, and perfect for younger dogs. Please note, though, that puppies tend to chew — so supervision is advised.

3. Are the beds machine-washable?

Yes. Most of our beds come with removable covers that can be washed at 30°C. Product pages include specific care instructions.

4. What materials do you use?

We use only premium, certified fabrics — durable, easy to clean, and gentle to the touch. Our fillings are hypoallergenic and retain their shape over time.

5. Do you ship internationally?

Yes, we ship across the European Union. Shipping costs and delivery times are calculated automatically at checkout.

6. How long does order processing take?

Most orders ship within 1–3 business days.
For made-to-order products, production and shipping may take up to 14 business days. Specific lead times are listed on each product page.

7. Can I return or exchange a product?

Yes, you have 14 days to return or exchange any unused product. Just email us and we’ll guide you through the process.

8. Can I order a custom-sized bed?

Yes, we offer custom orders. Contact us for pricing and production timelines tailored to your needs.

9. Do you offer discount codes?

Yes! Sign up for our newsletter to receive exclusive offers, early access to new collections, and members-only discounts.