Refund and Exchanges

PRODUCT RETURNS

Thank you for shopping with us! We want you to be fully satisfied with your purchase. If for any reason you’re not happy with your order, we offer the option to return the product.

As a customer, you have the right to:

• Withdraw from the purchase contract within 14 days of receiving the product, without providing any reason

• Submit a complaint about a faulty product

The customer is responsible for the direct cost of returning the product(s) to Dogco Polska.
Products may only be returned if they show no signs of use. This means they must be in original condition and include all original tags.

Please ensure that all paper tags remain attached before sending your return. Their presence is required for us to accept the return.
We kindly ask you to review the full return policy below before proceeding.

If the item you ordered didn’t meet your expectations, you can return it easily.
Simply use our return portal available at:
👉 https://dogco.pl/zwrot

Alternatively, you can submit a written withdrawal statement via email to contact@dogco-shop.com, or send it by post along with the item to:

Dogco Polska
ul. Sosnowa 49b
05-462 Pęclin

📧 contact@dogco-shop.com

Please note: The right to withdraw does not apply in cases specified in Article 38, paragraph 1 of the Polish Consumer Rights Act of 30 May 2014.

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REFUNDS

If you withdraw from the purchase contract, we will refund the amount paid for the product within 7 days — and in any case, no later than 14 days from the date we receive your withdrawal notice.

We reserve the right to withhold the refund until we receive the returned item(s) or proof of return shipment.

Refunds will be issued using the same payment method used for the original transaction, unless you agree to a different arrangement.

Please note: The customer is responsible for any diminished value of the returned products resulting from use beyond what is necessary to determine the nature, features, and functioning of the product.
We reserve the right to seek compensation for such loss, as permitted by applicable law.

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PRODUCT COMPLAINTS

If the product you received is faulty or damaged, you have the right to submit a complaint. We will process your complaint within 14 days, offering one of the following resolutions:

1. Product replacement

2. Free repair

3. Partial refund

4. Full refund (contract withdrawal)

5. Complaint rejection

How to file a complaint:

1. Send an email to contact@dogco-shop.com including a completed complaint form (template below)

2. Attach photos showing the defect(s)

3. Wait for a response from our support team (usually the same day or the next business day)

4. If a return is necessary, pack the product securely and send it to the address below:

Dogco Polska
ul. Sosnowa 49b
05-462 Pęclin

📧 contact@dogco-shop.com