This Privacy Policy outlines the rules for processing information about you, including personal data and cookies, collected via our website: www.dogco-shop.com (the “Website”).
1. General Information
The Website is operated by:
DOGCO Aleksandra Gołkiewicz
ul. Sosnowa 49b
05-462 Pęclin, Poland
Email: contact@dogco-shop.com
DOGCO Aleksandra Gołkiewicz acts as the Data Controller of your personal data voluntarily provided through the Website.
We collect and process your personal data only when we have a legal basis to do so, in accordance with Article 6 of the General Data Protection Regulation (GDPR). Depending on the situation, this may include:
Your consent (Art. 6(1)(a)) – e.g. for newsletter or marketing communication.
Performance of a contract (Art. 6(1)(b)) – e.g. processing orders, answering inquiries.
Legal obligation (Art. 6(1)(c)) – e.g. accounting or tax compliance.
Legitimate interests pursued by us (Art. 6(1)(f)) – e.g. website analytics, security, fraud prevention, or direct marketing (except where your rights override our interests).
If processing is based on your consent, you may withdraw it at any time.
We collect personal data for the following purposes:
Sending newsletters
Live chat communication
Responding to contact forms or service inquiries
Processing and shipping orders
Displaying offers or information
We collect information about users in the following ways:
Through voluntary form submissions
Through cookies stored on the user’s device
2. Data Protection Measures
We apply the following safeguards:
SSL encryption for login and data entry
Regular administrative password updates
Scheduled system and security backups
Continuous software and plugin updates to ensure compliance and security
3. Hosting
The Website is hosted by a third-party provider. Server logs may include:
Requested URLs and resources
Request and response timestamps
Client hostname (via HTTP)
HTTP transaction error logs
Referrer URLs
Browser type and version
IP address
Diagnostics related to service forms or user actions
Email delivery metadata
4. Your Rights and Data Usage
Your personal data is processed only when there is a valid legal basis (see section 1).
You have the right to:
Access your data
Rectify incorrect or outdated information
Delete your data (“right to be forgotten”)
Restrict processing
Object to processing based on our legitimate interests (Art. 6(1)(f)), including profiling
Withdraw consent if processing is based on Art. 6(1)(a)
Data portability (where applicable)
If you believe your data is being processed unlawfully, you have the right to file a complaint with the supervisory authority:
President of the Personal Data Protection Office (UODO)
ul. Stawki 2, 00-193 Warsaw, Poland
Providing your data is voluntary, but may be necessary for using certain Website functionalities.
We do not transfer your personal data outside the European Economic Area (EEA), unless appropriate safeguards (e.g. Standard Contractual Clauses) are in place.
We may share your data with:
Hosting providers (based on data processing agreements)
Courier and postal services
Insurance and payment providers
Live chat and automation service providers
Marketing providers
Employees or contractors fulfilling operational needs
Data is stored no longer than necessary for the purposes for which it was collected, or as required by applicable law. Marketing data is retained for no more than 3 years.
5. Forms
Our Website collects data entered voluntarily, including personal data (name, email, phone). This data is used only for the purpose clearly stated in each form (e.g. service inquiry, contact request, registration).
The Website may log connection data (e.g. IP address, timestamps). Email addresses may be temporarily stored in URL parameters if linked to form submissions (e.g. prefilled forms).
6. Administrator Logs
User activity may be logged for diagnostic, analytical, or security purposes.
7. Marketing Technologies
We use the following tools and services:
Google Analytics – for anonymized traffic analysis; no personal data is shared. Users may adjust preferences: Google Ad Preferences
Facebook Pixel – allows Meta (Facebook Inc., USA) to identify registered users visiting our site. No personal data is shared by us.
Heatmaps & session recordings – help us understand how users interact with our Website; all recordings are anonymized.
Email automation – may send emails based on visited pages, but only if the user has given prior consent.
All marketing tools rely on cookies. Disabling cookies may limit their functionality.
8. Cookies
The Website uses cookies – small text files stored on your device.
Cookies are used to:
Maintain user session (e.g. after logging in)
Enable analytics and marketing described above
Types of cookies used:
Session cookies – temporary; deleted when browser is closed
Persistent cookies – remain until deleted or expired
Third-party cookies may be set by:
Google (Google Inc.)
Facebook (Meta Platforms Inc.)
Twitter (Twitter Inc.)
You can manage cookies through your browser settings. Most browsers allow:
Deleting cookies
Blocking all or selected cookies
Setting preferences per website
Instructions:
Chrome, Firefox, Edge, Safari, Opera
Mobile: Android, iOS Safari
Disabling essential cookies (e.g. for login or cart functionality) may limit your ability to use the Website.
9. Managing Consent for Cookies
You can withdraw or modify your cookie consent at any time by adjusting your browser settings or using a cookie consent tool (if implemented on the Website).
Please note that restricting cookies may affect the Website’s performance.
10. Disclaimer
This document reflects our practices as of the latest update and aims to comply with relevant privacy laws (GDPR and others where applicable). It may not cover all specific circumstances. We recommend reviewing this document periodically and consulting legal counsel for full compliance in jurisdictions such as the USA (e.g. CCPA in California).